Terms of Service

Last Updated: March 9, 2026

Welcome to Rockitgo Digital dba Rockitgo LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, AI-powered automation services, assessment tools, and related services (collectively, the "Services").

1. Acceptance of Terms

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Rockitgo Digital dba Rockitgo LLC.

2. Description of Services

Rockitgo Digital provides AI-powered automation solutions for service-based businesses, including but not limited to:

• AI Voice Receptionist services
• AI Sales Concierge (website chat automation)
• Instant Lead Recovery (automated follow-up)
• CRM systems and integrations
• Appointment scheduling and booking automation
• Review generation and management
• Custom workflow automations
• Revenue assessment tools, quizzes, and calculators

2a. Revenue Leak Assessment Tool — Important Disclaimer Updated

2a.1 Nature of Revenue Estimates

The Revenue Leak Assessment quiz, calculator, report, score, or any plan recommendation provided by Rockitgo Digital are for informational and illustrative purposes only. All dollar figures, revenue loss estimates, ROI projections, and deal recovery calculations are:

• Based on industry averages, general conversion benchmarks, and information you self-report
• Mathematical projections — not guarantees of future revenue, leads, deals, or business outcomes
• Subject to significant variation based on your specific market, industry, business model, team, competition, and other factors outside our control
• Not independently verified — we rely entirely on the accuracy of the information you submit

Rockitgo Digital makes no warranty, expressed or implied, that implementing any recommended solution will generate the revenue projections shown. Actual results will vary.

2a.2 Not Professional Financial or Business Advice

The output of our assessment tools does not constitute professional financial, legal, accounting, or business consulting advice. You should not make significant business decisions based solely on our assessment outputs without independent verification and, where appropriate, consultation with a qualified professional.

2a.3 How We Use Your Quiz Responses

Information you enter into our assessment tools — including business metrics, lead volume, revenue figures, close rates, and contact information — is collected and stored in accordance with our Privacy Policy. By submitting this information, you authorize Rockitgo Digital to:

• Generate and display your personalized assessment report
• Contact you via SMS, email, or phone regarding your results and our services
• Store your responses in our CRM (GoHighLevel) for follow-up and sales purposes
• Use aggregated, anonymized data to improve our tools and benchmarks

You represent that any business metrics you enter are reasonably accurate to the best of your knowledge.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

4. Account Registration and Security

4.1 Account Creation

To access certain Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

5. Subscription Plans and Billing

5.1 Pricing and Payment

• Subscription plans are billed monthly unless otherwise specified
• Setup fees may apply and are non-refundable once onboarding has commenced
• Depending on the features enabled in your account, additional usage-based fees may apply. These may include, but are not limited to: phone call minutes, SMS/MMS messaging, AI bot or voice agent interactions, email sends, and charges from third-party platforms such as Twilio, GoHighLevel, or OpenAI. Only the features active in your account will incur their respective charges.
• Prices are subject to change with 30 days' notice
• All payments are processed through secure third-party processors (Stripe, etc.)
• You authorize us to charge your payment method for all fees incurred

5.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate.

5.3 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused time
• Setup fees are non-refundable once onboarding has commenced
• We reserve the right to offer refunds on a case-by-case basis

5a. Reservation Deposit Updated

5a.1 The $500 Deposit

To reserve your onboarding slot and initiate the Zoey AI implementation process, a $500 reservation deposit is required at the time of enrollment. By submitting a deposit, you acknowledge and agree:

• The $500 deposit is applied in full toward your one-time setup fee upon onboarding commencement
• The deposit secures a limited onboarding slot and authorizes us to begin pre-onboarding preparation on your behalf
• You have reviewed the plan, pricing, and any estimates presented in your Revenue Leak Assessment report or as communicated by our team
• Submitting a deposit does not guarantee a specific implementation start date or timeline, which will be confirmed during your onboarding call
• The recommended plan shown in your assessment report is a suggestion — final plan selection is confirmed during onboarding

5a.2 Deposit Refund Policy

• The $500 deposit is fully refundable if a written refund request is received within 72 hours of payment, provided onboarding has not yet commenced
• After 72 hours, or once any onboarding activity has begun — including account setup, GHL configuration, strategy calls, or AI system configuration — the deposit is non-refundable
• Refund requests must be submitted in writing to [email protected]
• Approved refunds are processed within 5–10 business days to the original payment method

6. Service Level and Availability

6.1 Service Availability

While we strive to provide uninterrupted service:

• We do not guarantee 100% uptime or availability
• Services may be temporarily unavailable for maintenance
• We are not liable for service interruptions beyond our control
• We will provide reasonable notice of scheduled maintenance

6.2 AI Service Limitations

Our AI services are designed to assist your business operations, but:

• AI accuracy is not guaranteed at 100%
• You remain responsible for final business decisions
• AI responses should be monitored and verified as needed
• We continuously improve AI performance but cannot guarantee specific results

7. Use Restrictions and Prohibited Activities

You agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Services
• Use the Services to spam, harass, or send unsolicited communications
• Impersonate any person or entity
• Interfere with or disrupt the Services or servers
• Remove or modify any copyright or proprietary notices
• Use the Services in a way that competes with our business
• Resell or redistribute the Services without authorization
• Submit knowingly false or fabricated information in our assessment tools

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to software, code, technology, text, graphics, logos, images, trademarks, branding, AI models, training data, quiz scoring methodology, and assessment algorithms, are owned by Rockitgo Digital dba Rockitgo LLC and protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of any content you provide to us. By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use your content to provide and improve the Services
• Train and optimize our AI models (with anonymization when possible)
• Display your content as necessary to operate the Services

9. Third-Party Services and Integrations

Our Services may integrate with third-party platforms including GoHighLevel (GHL) CRM platform, payment processors (Stripe, etc.), communication providers (Twilio, etc.), and calendar and scheduling tools. Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their performance.

10. Data Protection and Privacy

Our collection, use, and protection of your data is governed by our Privacy Policy. By using our Services, you also agree to our Privacy Policy. We collect and process data necessary to provide Services, implement security measures to protect your data, may use data to train and improve AI models, and comply with applicable data protection laws.

11. Call Recording and Monitoring

By using our AI receptionist and phone services:

• You consent to call recording and monitoring
• Recordings are used for quality assurance, training, and improvement
• You are responsible for obtaining necessary consents from your customers
• You agree to comply with all applicable call recording laws

12. SMS and Electronic Communications

By providing your phone number or email address through any Rockitgo Digital form, quiz, or landing page:

• You consent to receive communications from us via SMS, email, and phone
• You may receive transactional, service-related, and marketing messages
• Message and data rates may apply
• You can opt-out of SMS at any time by replying STOP to any message
• You can opt-out of email by using the unsubscribe link in any email
• You represent that you are the authorized user of the phone number and email address provided

13. Disclaimers and Warranties

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding AI accuracy or performance
• Warranties that defects will be corrected
• Warranties that revenue projections or assessment estimates will be achieved

14. Limitation of Liability

• Loss of profits, revenue, data, or business opportunities
• Damages resulting from use or inability to use the Services
• Damages caused by third-party services or integrations
• Damages resulting from AI errors or inaccuracies
• Damages from unauthorized access or data breaches
• Damages arising from reliance on revenue estimates or assessment projections

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify, defend, and hold harmless Rockitgo Digital dba Rockitgo LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use or misuse of the Services, violation of these Terms, violation of any rights of third parties, violation of applicable laws or regulations, or content you provide using the Services.

16. Termination

16.1 Termination by You

You may terminate your account and cancel Services at any time by contacting us or through your account settings.

16.2 Termination by Us

We reserve the right to suspend or terminate your access immediately, without notice, for violation of these Terms, fraudulent or illegal activity, non-payment of fees, abusive behavior, or any reason at our sole discretion.

16.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately, you remain liable for outstanding fees, we may delete your data after a reasonable period, and provisions that should survive termination will remain in effect.

17. Modifications to Terms

We reserve the right to modify these Terms at any time by posting updated Terms on our website, updating the "Last Updated" date, and sending email notification for significant changes. Your continued use after changes constitutes acceptance.

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.

18.2 Binding Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court.

18.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of California, United States. Any legal action shall be brought exclusively in the courts located in Los Angeles County, California.

20. Severability

If any provision of these Terms is found unenforceable, it shall be limited to the minimum extent necessary, and remaining provisions remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rockitgo Digital dba Rockitgo LLC regarding the Services.

22. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

23. Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

24. Force Majeure

We shall not be liable for any failure or delay due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, or government actions.

25. Contact Information

26. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.